Allpro Parking understands that providing valet parking services in a healthcare environment requires specialized training and operating methods and more importantly a heightened sensitivity to patient and visitor needs. All staff members receive healthcare-specialized operating procedures and service training in the following areas:
Emergency Medical Treatment and Active Labor Act (ETMALA)
Acknowledge, Introduce, Duration, Explanation, Thank You (AIDET)
Health Insurance Portability and Accountability Act (HIPPA)
Understanding the differences between caring and communicating caring. When employees don’t express their caring, when they don’t make their caring visible, it is as good as absent from the experience of patients and families. Allpro Parking’s training is a dynamic evidence-based strategy designed to help healthcare providers show how much they care: improve patient outcomes; CAHPS scores; financial health; ensure patient safety; and supports the organization’s mission.
Borrowing from the Patient and Family Centered Care Methodology and Practice (PFCC M/P™) Allpro Parking knows the valet is a part of the overall patient care experience. To that, we model our quality control as a process improvement and performance improvement.